Privacy Policy

Scope and Methods of Information Collection

When you use the services provided by chinatourcar.com, we collect the following necessary information based on your usage behavior to ensure the normal operation of the services. When registering an account, we need to collect your email address, phone number, and name, which are used for identity verification and account security management. When you book a car rental service, the system will automatically record your pickup location, return location, rental time period, vehicle model preferences, and driver's document information (such as passport or international driver's license), which are the basis for completing the booking process.

In addition, the website server will automatically collect your device information, including IP address, browser type, operating system version, and access time, which are used for website traffic statistics and service experience optimization.

Purpose of Information Use

The personal information we collect will be strictly used for the following purposes: providing you with car rental booking services and subsequent order management, including confirming bookings, sending pickup reminders, and processing change requests; optimizing vehicle recommendation and pricing strategies by analyzing user booking data, such as recommending suitable vehicle models based on your historical orders; sending service-related notifications to your contact information, such as order status updates and promotional activity information (you can cancel receiving promotional information at any time through the unsubscribe link at the bottom of the email).

All data usage follows the principle of minimum necessity; for example, your geographical location information is only used to calculate the nearest pickup point and will not be used for other unrelated purposes. Without your explicit consent, we will not use personal information for purposes beyond the above scope.

Data Storage and Protection Measures

Your personal data will be stored in compliance with the data localization requirements of the "Cybersecurity Law". The data storage period is 3 years after your last use of the service, after which it will be automatically anonymized (removing personally identifiable information).

We have implemented multi-level security protection measures, including: server firewalls, data transmission encryption (SSL/TLS 1.3), regular security audits, and employee access control. Despite these measures, please note that no network transmission can be 100% secure, and we cannot fully guarantee absolute security during data transmission. In the event of a data security incident, we will notify affected users and regulatory authorities within 72 hours in accordance with the "Personal Information Protection Law".

User Rights

In accordance with China's "Personal Information Protection Law" and relevant regulations such as the EU GDPR, you have the following rights: access to your personal information, which can be viewed in "Personal Center - Account Settings" by logging into your account; correction of inaccurate information, if you find errors in your personal data, you can modify it directly in your account or send an email to support@chinatourcar.com to request correction; deletion of personal information, you can submit an account cancellation application, and we will complete the data deletion within 15 working days (except as required by laws and regulations); withdrawal of consent, such as canceling promotional information reception or disabling location service authorization, which can be done through account settings or device systems.

To ensure account security, we may require you to provide identity verification information when processing your rights requests. Reasonable requests are free of charge; repeated requests or those beyond a reasonable scope may incur appropriate cost fees. Your rights requests will be responded to within 15 working days, and complex cases may be extended to 30 working days with notification of the reason.

Third-Party Service Disclosure

To provide a complete service experience, we share necessary personal information with the following third-party service providers: payment processors (such as Alipay International, WeChat Pay International), sharing information including order amount and payment account information to complete payment settlement; map service providers (Gaode Maps International Edition), sharing your pickup and return location information to provide route navigation; car rental partners (domestic正规 car rental companies), sharing your booking information and driver's document information to complete vehicle handover.

All third-party partners are required to sign data processing agreements to ensure they protect your personal information in accordance with our requirements and only use it for agreed service purposes. We will not sell or rent your personal information to any third party. You can request a complete list of third-party partners and a summary of data processing agreements by emailing susa@chinatourcar.com.

Cookie Policy

We use Cookies and similar technologies (such as web storage, pixel tags) to enhance website user experience. Cookies are small text files stored on your device, mainly used to: remember your login status to avoid repeated account password entry; record your vehicle browsing history to provide personalized recommendations; analyze website traffic data to optimize page loading speed. You can disable Cookies through browser settings, but this may cause some functions to not work properly, such as inability to save shopping cart information.

The Cookies we use are divided into two categories: necessary Cookies (such as authentication Cookies), which cannot be disabled as they are necessary for service operation; analytical and functional Cookies (such as those used by Google Analytics), which can be disabled in browser settings. All Cookies have a maximum validity period of 2 years and will be automatically deleted after expiration.

Protection of Minors

This website service is mainly intended for adult users, and we do not actively collect personal information from minors (under 18 years old). If it is discovered that a minor has used the service without the guardian's consent, the guardian can contact us at susa@chinatourcar.com, and we will immediately delete all personal information of the minor after providing relevant proof. According to Chinese law, users under 18 years old are not eligible to rent cars, so our booking system will verify the driver's age and reject rental applications from those under 18.

Policy Update Mechanism

We may update this privacy policy in accordance with changes in laws and regulations or service adjustments. Any modifications will be announced on the website's homepage bulletin board and notified to active users via email. The updated policy will take effect from the date of announcement, and important changes (such as expansion of information collection scope, change of use purpose, etc.) will be given a 30-day transition period, during which you can choose whether to continue using the service. We recommend that you review this privacy policy regularly (last updated: December 15, 2025) to understand the latest privacy protection measures.

No modification to this policy shall have retrospective effect, and will not change our previous handling of your personal information. If you object to the updated policy, you may stop using the service and apply for account cancellation.

Contact Us

If you have any questions about this privacy policy or need to exercise relevant rights, please contact us through the following methods: Email: susa@chinatourcar.com (response within 24 hours during working days 9:00-18:00); Phone: +8615880199941 (Monday to Sunday 8:00-22:00); Mailing address: Office 07, 3rd Floor, Building 181a, Phase I, THF City Plaza, No. 6, Banzhong Road, Xindian Town, Jin'an District, Fuzhou City, Fujian Province, Recipient: Data Protection Officer. We will respond to your inquiry or request within 15 working days. If you are not satisfied with the handling result, you can complain to the Cyberspace Administration of China (www.cac.gov.cn) or the personal information protection regulatory authority in your country/region.